What is your return/exchange policy?
We’re sorry if our jewelry pieces failed meet your expectations. We hope you can share with us the following: what went wrong, why are you returning the item, your order number; and a clear photo of the item(s) at __________. Requests for returns and exchange are on a case to case basis, so we have to look into your situation before taking the request.
How long is the warranty period?
I received a defective product. Help?
Accidents during shipment do happen, but don’t worry! Just send us an email at _________ and we’ll see what we can do!
I received the wrong item. What do I do?
Uh oh, we may have overlooked the shipping. We’re really sorry! Just send us an email at _____________ and we’ll sort this out in no time.