FAQs
SHOP & PAY
How do I order?
Choose the rings that speaks to you, place your order, pay, and contain your excitement while your order makes its way from us, to you.
How do I pay?
We accept online payment. To give you time to finalize your payment, we will only reserve the jewelry for you for 48 hours. You may deposit to:
Bank of the Philippine Islands
BPI Acct Name: Angela Monette Tam Natividad
BPI Acct No.: 2115-0978-17
Once the payment has been deposited or transferred, take a clear photo of the deposit slip or a screenshot of your transaction. Send it to us with your order number so we can start processing your order. Lead time will start only after we confirm your payment.
Bank of the Philippine Islands
BPI Acct Name: Angela Monette Tam Natividad
BPI Acct No.: 2115-0978-17
Once the payment has been deposited or transferred, take a clear photo of the deposit slip or a screenshot of your transaction. Send it to us with your order number so we can start processing your order. Lead time will start only after we confirm your payment.
Do you accept credit card payments?
We are currently working on this. Please stay tuned!
Do you do cash on delivery (COD)?
For security purposes, we do not. Sorry!
SHIPPING
What's your courier?
We partner with LBC Express (https://www.lbcexpress.com) for shipments in the Philippines.
Do you ship orders outside the Philippines?
As of the moment, we only ship orders within the Philippines.
How long does shipment take?
Our official courier handles all our shipment processes. Generally, delivery time is 3-5 working days, but during peak or typhoon season, it may take up to one business week.
I’ve waited too long. Where’s my order?
Our apologies for the delay. Please send us an email with your order number at prometememail@gmail.com and we get back with you as we can.
What are my shipping address options?
Your doorstep. We may ship it straight to your home... Or your office. If no one is available to receive the parcel at your house, we may send it to your office address.
Can somebody claim my order in my behalf?
Sure! For verification purposes, just shoot us an email or send us a message of the authorization letter and the name of the person claiming.
RETURN & EXCHANGE
What is your return/exchange policy?
We’re sorry if our jewelry pieces did not meet your expectations. Tell us (1) what went wrong, (2) why are you returning the item, (3) your order number, and (4) a clear photo of the item(s) at prometememail@gmail.com and we’ll get back to you ASAP.
Requests for returns and exchange are on a case to case basis. We will first look into your situation before taking the request.
Requests for returns and exchange are on a case to case basis. We will first look into your situation before taking the request.
Request for an Exchange
We do not accept exchanges not unless the item arrived damaged or if the item is different from your order. Please email prometememail@gmail.com immediately with an attached photo of the damaged product and the original receipt, as we only accept two (2) days from the delivery date.
I received a defective product. Help?
Accidents during shipment do happen, but don’t worry! Just make sure that you did an unboxing video and send us an email at prometememail@gmail.com and we’ll see what we can do!
I received the wrong item. What do I do?
Uh oh, we may have overlooked the shipping. We’re really sorry! Just send us an email at prometememail@gmail.com and we’ll sort this out in no time.
ABOUT OUR JEWELRY
What materials are you using?
We want only the best for you and your loved ones.
Our pieces use industry standard 925 Sterling Silver, which contain 925 Sterling Sliver, which contain 92.5% pure silver and 7.5% copper alloy, added for increased structual rigidity due to silver being quite soft on its own. Our gems are made from the finest conflict-free cubic zirconia, a man-made and ethical alternative to diamonds.
Our pieces use industry standard 925 Sterling Silver, which contain 925 Sterling Sliver, which contain 92.5% pure silver and 7.5% copper alloy, added for increased structual rigidity due to silver being quite soft on its own. Our gems are made from the finest conflict-free cubic zirconia, a man-made and ethical alternative to diamonds.